Challenges and Benefits of iLab & Ministry of Commerce Small and Medium Sized Enterprises (SMEs) ICT training

Nowadays, the widespread uses of Information & Communication Technologies (ICTs) are changing the way people or companies work. It is a feature of the technological advancements of this period in history where there has been immense innovation in the information and communication sector.

Thus, the pace of technological change and what is available for use by businesses has change how they interact and do business with others. In particular, ICTs have a valuable potential for developing Small and Medium Sized Enterprises (SMEs) through more effective use and better integration of ICTs in business processes while assisting them to make more efficient decisions relevant to their performance. ICTs have the potential to generate a change among SMEs and make them more competitive, innovative and generate growth.



Challenges faced by SMEs owners in Liberia

the current generation that’s old enough to be engaged in entrepreneurial activities are not aware of the benefits of ICTs since they’ve never been exposed to them

There is a problem in Liberia with the lack of basic computer skills and digital literacy. By our own conservative estimate, more than half the population have never taken a course on any aspect of computer use. The current generation that’s old enough to be engaged in entrepreneurial activities are not aware of the benefits of ICTs since they’ve never been exposed to them.


Most entrepreneurs only have a basic knowledge of ICT and don’t consider it as a strategic tool. They prefer investing in their core business rather than in ICT.

Education, training, and workforce development are key factors to improve the ICT uptake and to make effective use of it in general and for SMEs in particular.

The use of ICTs in Small and Medium Sized businesses is not very prevalent in the Liberia. From interactions with the small businesses owners who have participated in our training so far, we’ve gathered that their businesses use some form of ICT. The kind of technology in use is mostly telephones and standalone computers / laptops for basic wordprocessing and Internet purposes. They do not have dedicated ICT staff to carry out the ICT-related responsibilities.


They also listed different barriers that prevent them from learning and adopting or implementing ICT, ranging from socio-economic issues to technology-related issues: lack of money, lack of stable electricity, lack of knowledge, technology intimidation and perceived high cost of ICT. The Most of the barriers could be possibly overcome by learning more about ICT and by SMEs employing knowledgeable ICT staff.



Benefits of the training


Owing to these facts, since last year, as part of our regular free ICTs training at iLab, we have partnered with the Ministry of Commerce & Industries’ SMEs department to host series of contextually relevant ICTs training for over thirty (30) Small Businesses owner’s and employees. These training range from Google Map Maker – which allowed them to add and update their businesses geographical information on Google Maps and Google Earth for millions of users / potential customers to see.

Facebook and Google + – social media tools that allowed them to create pages for their businesses to advertise and market their products and services. GNUCasha free and easy to use small-business financial-accounting software that will allow them to track bank accounts, income and expenses.

MS Excel an electronic spreadsheet program that they will use for storing, organising and manipulating their organisational and financial documents.


Recently we had an intern, Shira Khaminsky from the University of Massachusetts who taught the Small businesses owners a course we labelled as intro branding and advertising. Doing her time she taught them to use Scribus, a free & open source design software to create customised business card, logos and brochure for their business. We’ve also just concluded an Intermediate version of the branding and advertising course for the same group of small business owners.



On the whole, ICT tools can provide several benefits across a wide range business operations and transactions. Certainly, ICT applications can contribute to improving information in a firm, can reduce transaction costs and can increase the speed and reliability of transactions for both business-to-business and business-to-consumer transactions.

In addition, they are effective tools for improving external communications and quality of services for established and new customers. More specifically, SMEs can obtain a wide range of benefits from the use of ICT.

Among these benefits,it is possible to mention:


1. Enhance the productivity and effectiveness of certain activities or functions.

2. Enable the access to new environments as well as the generation of new markets and business models.

3. Improve the qualification and specialisation of human resources, which increases



To conclude, our doors are always opened to partner with the Ministry of Commerce and other ministries to train small business owners with contextually relevant ICT skills that will encourage the use of ICTs and enhance their productivity and effectiveness to deliver the best possible services to their customers. We hope that these training will serve as a stepping stone for Liberian entrepreneurs / small business owners to integrate technologies that will boost productivity, thus, generating growth in their businesses.


Luther D. Jeke

Training Director



iLab Small Business training

iLab Liberia, in collaboration with the Ministry of Commerce, hosted a four-day training for small business entrepreneurs.


The training ran from February 13th to 16th, and brought together twelve participants from diverse businesses, covering the following topics:

Day-1: Created Gmail accounts for business transactions with lessons in email etiquette, as well as how to write professional work-related emails.

Day-2: Introduction to navigating the internet and how to use search engines for researching one’s business needs.

Day-3: Created a Facebook business page for marketing and advertisement purposes.

Day-4: Created Google spreadsheet to manage and track finances, then export to Excel or Open Office.

The participants took a final test on the last day, and certificates were awarded. For those who made below a 70% on the exam but participated fully in the course, a “certificate for participation” was awarded; participants who scored a 70% or higher received certificates for “completion and outstanding achievement.”

Since participants are certificated at the end of every training, we have resolved to accompany every training with a final exam to determine what level of certification participants receive.



Prior to this training, many of the participants lacked the necessary skills in computing their business management and so the training served as a boost to enhance their ability to effectively transact businesses using computers and the requisite online tools.

To date, iLab has not conducted evaluations of potential participants before a training. However, we have noticed in recent trainings that some participants do not possess the requisite skills needed to benefit from the training; although most of our trainings start at the beginner level, some participants have never before used a computer or opened a web browser. To tackle this problem, we will implement a pre-test for those who register for upcoming trainings.



The Small Business training afforded participants to learn ways they can advertise their businesses online and further use the internet to connect to Suppliers, Competitors and Customers in a more secure way.

With the growing number of interests in our trainings and participant obtaining jobs solely from what they learned from ilab, it is evident that our services to the public is breeding the tech community in Liberia in a positive way.


Lesson Learn moving forward

We have realized that computing training is needed in almost every section of the Liberian society, while it is true that we have been offering free trainings for the public, it is evident that specific training for targeted groups that applies directly to their career is needed. With the success of the small business Intro-level training, we are confident of looking forward to more customized courses for diverse disciplines.